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If you are getting errors on the checkout page, take a look at the fields highlighted in red and correct them. Most common problem could be caused by:
If after checking the above, the issue still persists, please contact us with the following information:
How do I submit a price match on a product?
Your email order confirmation is sent immediately following payment. If you have not received this email, please firstly check your inbox followed by your spam folder. If email still not found, please sign onto the Track your Order section and check you have keyed the email address in correctly. You will also find our contact details within this section where you can contact us regarding your problem.
PLEASE NOTE: If you do not receive an email confirming your order, then please check your Spam/Junk folders in your email facility and also please ensure our email address (sales@lilycuddles.co.uk) is on your safe-senders list.
If using a hotmail.com address and your order confirmation email is not received within 10 minutes of your order, please check the following steps;
Security Checks
Various security checks are carried out when placing an order. If your invoice address is flagged as not matching your card registered address or if you choose to have your items delivered to a different delivery address to your card registered address, your order will be sent through to our fraud department for further security checks and your order will be put on hold. You can check if your order is being screened by checking on the Track your Order page and looking at the Notes section.
To help speed up the release of your order, please contact us via the Track your Order section with a landline telephone number for us to perform the security checks with you. Please ensure you quote your order number.
My order has been cancelled as it did not pass the security checks, why?