Shipping & Delivery Information
We have various delivery options available to all our customers. However, we know how it can be frusrating when you have purchased desired item but have to wait a while before you receive it. Dont worry about it! We can deliver the very next day when you order before 2pm. Just select the next day option which is available on the checkout page. Please refer to the table below for all delivery options available. Estimated delivery dates are based on orders placed before 2pm on a week day. Orders placed after 2pm will be processed for dispatch the next working day.
For delivery before christmas, your orders must be placed by 2PM on 20 December 2019. Any orders placed after this time and date will not be delivered until after christmas. Please note that orders delivered using our standard FREE Delivery Service cannot be guaranteed for delivery before Christmas. Therefore, to ensure delivery in time for christmas, we will suggest you choose our Express Delivery Service and place your order by 2PM on 20 December 2019.
(Deliveries are subject to stock availability)
|Prices & Instructions|
We will deliver all stocked items within 2-7 working days.*
Exceptional circumstances beyond our control such as bad weather or courier delays may cause your order to take longer to deliver
Deliveries are made Monday-Friday between 9am and 17:30pm, during peak times your delivery may arrive between 7.30am and 9pm. Smaller items may be delivered via Royal Mail, Hermes or Yodel.
Please note that some items (especially large items like cots) may take approximately 10-14 days for delivery and may be packed in more than one box.
£2.99 on orders below £45.
Free on all UK orders over £45.
*Excludes deliveries to Scottish Highlands, Northern Ireland, Isle of Man and the Channel Islands (Jersey & Guernsey). Some multiple furniture delivery orders may incur a slight surcharge which will be highlighted at checkout.
Delivery next working day if your order is placed before 2pm. (excludes Sundays and Bank Holidays)
Deliveries are usually made Monday-Friday between 8am and 5pm.
Premium delivery is not available on weekends and bank holidays
Please note: geographical restrictions apply. See delivery exclusions
£5.99 on all orders*.
*Excludes selected nursery furniture and direct from supplier products. Please see individual
*Excludes deliveries to Scottish Highlands, Northern Ireland, Isle of Man and the Channel Islands (Jersey & Guernsey). You will need to select appropriate delivery option at checkout.
Selected furniture ranges may have an extended delivery time from 3-14 working days depending on your availability and location some also have special courier charges due to their bulky and heavy nature. Most items are delivered within 2 - 7 working days. Please note that some items (especially large items like cots) may take also approximately 7-14 working days for delivery and may be packed in more than one box.
Some of our furniture suppliers offer delivery with assembly in one room of your choice. Please see individual item specifics for more information about this service.
Tutti Bambini Products: some Tutti Bambini nursery room sets are delivered by a two man delivery service to a room of your choice, within 10-14 working days (deliveries to non-mainland addresses may take longer). For items requiring two man delivery or assembly you will be contacted within 5 working days with a suggested date for delivery, providing a mobile number has been supplied. Please ensure you provide a mobile number when placing your order.
*Free on most furniture items. Some multiple furniture delivery orders may incur a slight surcharge which will be highlighted at checkout.
*Free delivery on furniture item does not apply to deliveries to Scottish Highlands, Northern Ireland, Isle of Man and the Channel Islands (Jersey & Guernsey). You will need to select appropriate delivery option at checkout.
Shipping and handling
lilycuddles reserves the right to increase shipping costs for exceptional orders/items. You will be contacted and given the option to cancel your order if you do not wish to pay the extra shipping charge. On occasion we may ship from multiple warehouses depending on the items ordered. In this circumstance your items may arrive on separate consignment numbers and arrive at different times. However, we calculate your shipping based on your complete order.
Should our carriers attempt to make a delivery when you are not home, they will leave a card with consignment details along with the contact details of your local depot so you may arrange re-delivery on a suitable day or arrange collection from the depot. You will be given ample opportunity to respond to the carrier, if you do not respond to the calling card the goods will be returned back to us. There will be a return to sender charge incurred currently £12.95 per parcel*. If you do not receive your order or have not been contacted by us within 4 working days please contact us to track your order.
We aim to dispatch 100% of orders received before 14:00pm the same day. Any errors found on orders, for example address details or payment details may delay your order. We cannot be held responsible for delays due to inaccuracies. We may require additional verifications or information before processing and shipping any orders, which in turn may delay your order. For our standard delivery timescale please see table above. For our express delivery please allow 1-2 days. In both cases we regret we cannot guarantee delivery service or times. In the rare event that the carrier fails to deliver within the specified time, 7 days must be allowed for the consignment to be located. If the delivery time falls outside 14 days from order you will be entitled to cancel. From time to time we may use more than one carrier for your order; in this case parts of order may arrive at different times.
For orders that result in a failed delivery due to no one being able to sign for delivery or for orders that are returned to sender, a £12.95 carriage charge per parcel will be applied*
If your item is not in stock, we will back order for you. You will need to select pre-order (if applicable) and make payment as you would for an item in stock. You will always be emailed with the option to cancel your order if you would rather not wait. All orders accepted subject to availability.
Split Deliveries/Separate Couriers
Please note in some cases your order may be sent in more than 1 parcel and/or via seperate couriers. If you do not receive everything you were expecting in your delivery, please wait a further 2 working days before contacting us as the goods will be in transit.
Our standard Delivery Fees do not apply to items shipped outside of the UK. Please refer to the product page for international delivery charges specific to the product.
Please see the product detail page for the delivery lead times. Our standard Free Delivery and Express Delivery Services excludes deliveries to the Scottish Highlands, Northern Ireland, Isle of Man and the Channel Islands (Jersey & Guernsey). Deliveries to these areas are charged at £13.95 per parcel. You will need to select the applicable option at checkout. Selection of the wrong delivery method for you region could result in a delayed order.
When Will I Receive My Order?
All deliveries are subject to stock availability and credit card authorisation but also that you are available to accept the delivery. Please see below for a breakdown of when you can expect to receive your delivery:
Orders Successfully Placed Before 2.00pm Monday to Friday are despatched on the same day and delivered within 2-5 working days using our Standard Free Delivery Service.
Orders Successfully Placed Before 2.00pm Monday to Friday are despatched on the same day and delivered within 1 working day using our Express Delivery Service.
Orders after 2.00pm will be despatched the following working day.
Weekend Orders (Saturday/ Sunday) are Despatched on the next working day.
*Please Note the Above applies to UK Mainland Deliveries Only. Please allow an additional day for deliveries to Northern Ireland, Scottish Highlands & Islands and 2 additional days for deliveries to Jersey & Guernsey.
*For delivery before christmas, your orders must be placed by 2PM on 21 December 2018. Any orders placed after this time and date will not be delivered until after christmas. Please note that orders delivered using our standard FREE Delivery Service cannot be guaranteed for delivery before Christmas. Therefore, to ensure delivery in time for christmas, we will suggest you choose our Express Delivery Service and place your order by 2PM on 21 December 2018.